FAQ
Frequently Asked Questions
Order
-Our site is set up with individual warehouses
Each of our warehouses has own brands, geographic location, shipping options and restrictions if you choose to order from multiple warehouses shipping fee will then multiply.
All necessary information related to your order and payment will be provided to the email you signed up or checked out with.
Customers who wish solely to order via email
-Please contact support.
Forms of payment accepted:
Cryptocurrency :
BTC, ETH, XMR, DAI
Moneytransfers:
Western union, Moneygram, RIA, Bank Transfer
WU/MG/RIA Confirmation time: 24-48 hours
-Our receivers pick up and confirm transfers normally within 24-48 hours after submitted transfer details.
However, sometimes it can take longer, due to processing times by the 3rd party.
Locate WU/MG/RIA branches near you:
Western union
Moneygram
RIA
Please note that these parties generally do not accept commerce transactions through their network.
We have experienced that both receiver and sender have been blocked if they suspect transactions are used for buying goods.
We strongly encourage you to use Bitcoin /Cryptocurrency as payment method for your order transactions are almost instant, secure and anonymous, payment and shipping process will be much faster when you chose Bitcoin option for payment.
CRYPTOCURRENCY : No minimum order
WU/MG/RIA: $150 Minimum order
Bank TT: $2500 Minimum order
The preferable method of payment is BITCOIN (BTC) which has instant processing.
WU/MG/RIA/TT has longer processing times of 1-7 days.
Payment window for order invoices
BITCOIN / CRYPTOCURRENCY :
Payment must be received within 2 hours, past this point the invoice becomes non-valid.
WU/MG/RIA:
Transfer details must be submitted within 5 hours past this point the invoice becomes non-valid.
Processing: Your order is now processing
Complete: Your Order is now Dispatched and order Tracking number will be given shortly after
Please note for US Domestic and US Domestic forward services tracking number will not be provided.
On hold: Order on hold instructions will follow please make sure to check your email
Like our products and service why not Join our affiliate program and earn sales commission ?
Simple and easy
Apply for our program to get your affiliate link and coupon codes.
-Share your link and coupon code. The coupon code provides your audience with 10% off their entire order -you will earn up to 20% of the total sale !
You can monitor your commissions in real time via your affiliate dashboard.
Commissions are paid out first week of every month
Apply now and start earning today !
24hreup are verified distributors
Some manufacturers have verification codes on their products which can be verified on the links below:
Turkey Pharma Products
Product Verification: https://www.drugtrackandtrace.com/
Deus Medical
Product Verification: https://deusmedical.com/verify/verify-product
Supplier Verification: https://deusmedical.com/verify/verifyseller
please contact support for any inquiries
Guides
Buying Bitcoins:
Exchanges and Apps where you can buy Bitcoin:
- Cash app – Fast and easy way to buy and send Bitcoin: https://cash.app/
Detailed Cash app guide:
- Paybis – Buy and sell Bitcoin many options available MG, WU, Bank transfer: https://paybis.com/
Detailed Paybis Guide:
- Cryptex24 – Bitcoin exchange service many options available: https://cryptex24.com/en/
- Localbitcoins – buy Bitcoin with cash, MG, WU, bank transfer, Paypal and may other options: https://localbitcoins.com/
- Poloniex US based – Sign up get verified – Bank transfer: https://poloniex.com/
- Gemini – Buy Bitcoin with Bank transfer: https://gemini.com/
- Coinbase – Buy Bitcoin with Bank transfer, Credit card: https://www.coinbase.com/
Locate WU/MG/RIA branches near you:
Western union
Moneygram
RIA
Shipping & ETA
Airmail
• All states 3-7 days
Package Dispatch: 1-2 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Private Courier
• Europe 3-7 days
• USA 4-7 days
• Canada 4-10 days
• Rest of the world 4-12 days
EMS
• Europe 4-8 days
• USA 7-15 days
• Canada 10-18 days
• Rest of the world 10-18 days
Airmail
• Europe 8-10 days
• USA 10-25 days
• Canada 10-30 days
• Rest of the world 10-30 days
Package Dispatch: 1-2 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Private Courier
• Europe 3-7 days
• USA 4-7 days
• Canada 4-10 days
• Rest of the world 4-12 days
Airmail
• Europe 8-10 days
• USA 10-25 days
• Canada 10-30 days
• Rest of the world 10-30 days
Package Dispatch: 1-2 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Private Courier
• Europe 4-7 days
• USA 4-10 days
• Canada 4-12 days
• Rest of the world 4-12 days
EMS
• Europe 8-16 days
• USA 10-16 days
• Canada 12-20 days
• Rest of the world 12-20 days
Airmail
• Europe 10-25 days
• USA 12-25 days
• Canada 14-30 days
• Rest of the world 14-30 days
Package Dispatch: 2-5 days after confirmed payment (excluding weekends)
Tracking code not provided.
EMS
• Europe 12-16 days
• USA 9-18 days
• Canada 9-18 days
• Rest of the world 12-20 days
-Not shipping to Australia at the moment
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Priority
• Europe 10-25 days
• USA 4-10 days
• Canada 2-7 days
• Rest of the world 14-30 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code not provided
Priority
• Europe 12-25 days
• USA 10-25 days
• Canada 12-30 days
• Rest of the world 14-30 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 1-3 days after dispatch
EMS
• Europe 12-25 days
• USA 10-25 days
• Canada 12-30 days
• Rest of the world 14-30 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 1-3 days after dispatch
Registered
• Europe 12-25 days
• USA 10-25 days
• Canada 12-30 days
• Rest of the world 14-30 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 1-3 days after dispatch
USPS
• All states 4-7 days
Package Dispatch: 1 -3 days after confirmed payment. (excluding weekends)
Tracking code not provided.
USPS
• All states 4-7 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
USPS
• All states 4-7 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
USPS
• All states 4-8 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
USPS
• All states 4-8 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
Your order will be sent to our US Domestic forwarder who will forward the package to you
Vials and tablets are unlabeled *Compound codes giving upon dispatch*
Product Labels are included in the shipment
Fedex, USPS
• All states 15-25 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
Your order will be sent to our US Domestic forwarder who will forward the package to you
Fedex, USPS
• All states 15-25 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
Post, EMS, DHL, TNT, UPS, GLS, DPD
Couriers we use depends on delivery destination:
EU Delivery
• EU & Europe 3-15 days
World wide delivery
• USA 10-15 days
• Canada 12-20 days
• Rest of the world 12-20 days
Package Dispatch: 1-4 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Couriers we use depends on delivery destination
Post, EMS, DHL, TNT, UPS, GLS, DPD
Couriers we use depends on delivery destination:
EU Delivery
• EU & Europe 3-15 days
Registered
• USA 10-15 days
• Canada 7-12 days
• Rest of the world 12-20 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
DPD,DHL
Couriers we use depends on delivery destination
EU & Europe
• 3-15 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Couriers we use depends on delivery destination
Post, EMS, DHL, TNT, UPS, GLS, DPD
Couriers we use depends on delivery destination
EU & Europe
• 3-15 days
Package Dispatch: 1-3 days after confirmed payment (excluding weekends)
Tracking code provided: 2-3 days after dispatch
Your order will be sent to our EU Domestic forwarder who will forward the package to you
Couriers which we use depends on delivery destination:
Post, EMS, DHL, TNT, UPS, GLS, DPD
• EU & Europe 15-25 days
Package Dispatch: 1 -3 days after confirmed payment (excluding weekends)
Tracking code not provided.
Issues
If products are missing from your order, First please kindly check if there is any other packages in route.
To do that, go to your account, find your order on “My orders” page, here you will find all assigned tracking numbers and shipped orders.
If you received your order and have carefully checked all packages with no success, please contact our customer service.
-We will start an investigation with our shipping department and resolve the situation fast as possible !
Please note all products are photographed before they are placed in the package and shipped out.
In rare cases it is also possible that some products can run out of stock before we can ship it.
In this case we will ship the second package at our cost as soon as stock is refilled.
If you received a wrong item or product:
1. Please send us a photo of received items.
2. Contact our customer support provide picture and include your order number
-We will promptly investigate and resolve your situation fast as possible !
Please note all products are photographed before they are placed in the package and shipped out.
-This issue can be reported only within 10 days after receiving wrong items.
If an order arrives damaged:
1. Please take pictures of the parcel with clearly visible receiver details and
detailed pictures of the damaged products in original packing.
2. Send us the picture as inlined.
3. Contact support and Provide us picture link along with your order number.
-We will promptly take care of your situation and resolve it fast as possible !
-This issue can be reported only within 3 days of you receiving the package, please thoroughly check everything upon receiving your order!
If a product has not met your expectations or if you think that your product is contaminated/under-dosed -please contact our customer support and kindly describe the issue you are having.
If your order has not been delivered during
60 days after dispatch date.
-Please send us an email with your order number
after confirmation we will re-ship the full value of goods.
NOTE For safety reasons re-shipping will only be made when new receiver and shipping address is provided.
Reship will not be provided if:
Customer can’t provide new receiver and delivery address
If your order is seized:
Follow these 2 steps:
1. Take pictures of letter and envelope received from customs or the FDA with clearly visible receiver name.
2. Provide pictures and include your order number to Customer Support.
-After confirmation we will re-ship the full value of goods.
NOTE For safety reasons re-shipping will only be initiated when new receiver and shipping address is provided.
Reship will not be provided if:
-Customer can’t provide picture of envelope and picture of letter from customs or FDA with clearly visible receiver name
-Customer can’t provide new receiver and delivery address.
Our Free re-shipping insurance cover orders one time only.
This issue can be reported only within 5 days after receiving the seizure letter.
Terms & Conditions
Acceptance of Order
When you have selected your product and your order has been processed, we will send you an email with the details of your order. Please note this email is NOT an acceptance of your order, just a confirmation that the order has been received.
Acceptance of your order will be completed, when you receive an email confirming the goods have been dispatched.
Order Cancellation
We reserve the right to decline your order if the following events occur, for example, we cannot obtain authorization for payment, if a particular item has shipping restrictions, the item ordered is out of stock or does not pass our quality control inspections, or you do not meet the criteria set out within our Terms & Conditions.
The products on our Site and the products in our catalogs are offers without legal obligation. While we endeavor to make sure the details on our website are accurate, from time to time we may discover an error in the pricing or product description. If we discover an error, we will let you know as soon as possible.
We reserve the right to cancel an order for a product that was advertised at an incorrect price.
24hreup reserves the right to contact customers via different forms in order to receive information about customer satisfaction after purchasing items through 24hreup
Return Policy
24hreup accept no returns
By placing an order from 24hreup and this website you accept to these terms and conditions.
Please read them carefully before placing an order:
- I am over 18 years of age.
- I am aware of side effects and instructions for use of the purchased products.
- I know the laws in my country and state with regards to purchasing prescription medication and agree to hold the owners and operators of this site harmless for my actions.
- I am aware that 24hreup take no responsibility for non-delivery packages due to missing or incorrect shipping address provided by buyer
- I am aware that 24hreup take no responsibility for postal, courier, customs or other delays caused by a 3rd party
- I am aware that 24hreup assumes no responsibility for returned or unclaimed packages
- I acknowledge that products ordered are at my own risk.
- I acknowledge that 24hreup assumes no responsibility for custom clearance in my country
- I am aware that 24hreup assume no liability for damages arising from the ordering or use of purchased products
- I acknowledge that 24hreup take no responsibility for incorrect payments.
24hreup takes all precautions to abide by the laws and regulations set forth in prescription medications dispensing strictly. By placing the order for prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicine.
Suppose you are ordering prescription medication(s). In that case, when asked you hereby confirm that you will send us a scanned copy of your valid prescription(s) and this prescription shall then be subject to the scrutiny of approval by our qualified Pharmacists.
.The drug information provided in the 24hreup is for informative purposes only, and this Website is not intended to provide diagnosis, treatment, or medical advice. We are not liable for any adverse effects or harm to you due to your reliance on the information on the Website.
24hreup requires either the User or Customer or the Caregiver to confirm he/she is entirely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from 24hreup
At 24hreup, a Caregiver can order prescription medicines on your behalf